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Last Updated: September 2024
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The company MELCHIOR (hereinafter referred to as "MELCHIOR") is a simplified joint-stock company with a capital of 1,000.00 euros, headquartered at 231 Rue Saint Honoré, Paris 1st. MELCHIOR is registered with the Paris Trade and Companies Register under number 919 852 053 R.C.S. Paris.
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Legal Information for MELCHIOR
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SIREN: 919 852 053
SIRET: 919 852 053 00017
Legal form: SAS, simplified joint-stock company
VAT number: FR67919852053
Registration with the RCS: REGISTERED (at the Commercial Court of Paris, on 29/09/2022)
Registration with the RNE: REGISTERED (on 29/09/2022)
RCS number: 919 852 053 R.C.S. Paris
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The publication Director of the Site is Éléa MELCHIOR-BONNET.
Site hosted by Wix Online Platform Limited. Address: 1 Grant's Row, Dublin 2 D02HX96, Ireland. Phone: +1 415-639-9034.
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The services offered on the Site are provided "as is" and are governed by these General Terms of Use.
MELCHIOR provides a luxury concierge service catering to both professionals and individuals. MELCHIOR offers an extensive range of high-end services tailored to the specific requests of its clients. Acting primarily as an intermediary, MELCHIOR connects its client members with a network of suppliers of goods and services.
By engaging MELCHIOR's concierge service, the client (hereinafter referred to as the "client") unconditionally accepts these General Terms and Conditions (hereinafter referred to as the "Terms and Conditions"), which prevail over any other document published by MELCHIOR, whether of a commercial or legal nature. The decision of MELCHIOR not to enforce any provision of these Terms and Conditions shall not be interpreted as a waiver of said provision. If a provision of the Terms and Conditions is deemed null and void, it shall not automatically render any other provision null and void.
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Each client must have the legal capacity to enter into contracts and establish legally binding relationships with MELCHIOR and its business partners. Where applicable, the client will be connected with the suppliers of goods and services with whom MELCHIOR conducts business. It is the client's responsibility to familiarize themselves with the General and/or Sales Conditions of MELCHIOR's business partners.
I. MELCHIOR's Concierge Service
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1.1 To become a client of MELCHIOR's concierge service, the client must submit a signed membership form, along with these Terms and Conditions.
1.2 The submission of the form to MELCHIOR does not automatically guarantee acceptance of the request by MELCHIOR. MELCHIOR's membership committee must first review the request in question, and a decision regarding the membership request will then be made within a maximum period of seventy-two (72) hours. If the request is not accepted within this period, it shall be deemed refused by MELCHIOR.
1.3 The services of the client to MELCHIOR's concierge service are strictly intended for personal use. It is the client's responsibility to ensure that no one else uses the service on their behalf, as they are strictly personal and may not be transferred to a third party. Similarly, the benefits associated with a service or good provided by a partner of MELCHIOR are strictly personal and may not be transferred to a third party without the prior consent of MELCHIOR and the relevant provider of goods or services, if applicable.
II. Use of MELCHIOR's Concierge Service
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2.1 Following approval of the request by MELCHIOR, the requesting client becomes an effective client of MELCHIOR's concierge service.
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The client can submit requests through the following means:
- Phone
- WhatsApp, messages, telegram
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2.3 Each request must be as precise as possible to enable MELCHIOR to process it under the best conditions.
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2.4 While processing clients' requests, MELCHIOR acts as an intermediary between the client and the suppliers of goods and services with whom it does business. The services and goods requested by the client must comply with public order and good morals. MELCHIOR will not process any request that does not conform to this ethical, legal, and moral framework, which may vary depending on the country where the request is to be executed.
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2.5 MELCHIOR undertakes to promptly process client requests under the best conditions.
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2.6 The products and services offered in response to a client's request will depend on the availability, at the time of the request, of service providers, when a service is requested, and of goods suppliers, when goods are requested. However, in situations where no goods or services provider is available to fulfill the request, MELCHIOR will do its utmost to propose alternative services or goods as quickly as possible. If the client is not satisfied with the proposed alternative services or goods, MELCHIOR may suggest canceling the request; in such a situation, the client has no right to compensation from MELCHIOR.
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2.7 Before executing a request, MELCHIOR will inform the client of the associated fees proposed by its partners, and the fees associated with goods and services will be charged exactly as communicated to the client by MELCHIOR. The request will only be executed after the approval of the fees proposed by MELCHIOR to the client.
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2.8 The client can settle the fees associated with their request in various ways depending on the agreement between the client and MELCHIOR:
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Payment can be made directly by the client to the provider of goods or services by check, credit card, bank transfer, or any other agreed-upon means;
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Payment can also be deducted directly from the client's bank account in cases where the client has authorized MELCHIOR to use their credit card.
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2.9 The payment by the client must be made according to the terms agreed upon between MELCHIOR and the client, i.e., on the day the request is validated by MELCHIOR, on the day the supplier's invoice is received by the client, or on the day the requested goods are delivered. The payment terms may vary based on the General Service or Sales Conditions of the supplier.
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2.10 Any amount unpaid by the due date of the invoice will automatically and without formal notice be subject to late payment charges of 1.5% interest (calculated monthly) on the pre-tax amount of the invoice.
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2.11 In the event of late payment by the client, orders or deliveries of goods may be canceled without formal notice to the client and without prejudice to compensation and/or any recourse available against the client.
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2.12 All expenses incurred and disbursements made by MELCHIOR in the execution of a client's request must be reimbursed to MELCHIOR by the client upon presentation of the expenses and disbursements.
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III. Responsibilities of MELCHIOR
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3.1 By acting as an intermediary, MELCHIOR is only held to an obligation of means and not of results. Therefore, MELCHIOR cannot incur any liability of any kind, regardless of the reason, as only the provider can be considered responsible in situations where a client's order is not executed. In the event that an order is not executed or is partially or improperly executed, the client must submit their claim to the service or goods provider with whom they were put in contact through MELCHIOR.
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3.2 In the event that MELCHIOR delivers a good ordered by a client, this delivery must in no way be interpreted as an indication that the good was purchased directly from MELCHIOR, as MELCHIOR acts solely as an intermediary between the client and the supplier of goods.
IV. Confidentiality
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4.1 MELCHIOR is committed to strictly respecting the confidentiality of its clients.
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4.2 In accordance with its luxury concierge service ethos, MELCHIOR also commits to using the confidential information provided by its clients strictly and exclusively for private purposes.
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4.3 Lastly, MELCHIOR undertakes to protect the confidential information of its clients.
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4.4 In accordance with legal requirements, and to comply with the standards of the French CNIL (National Commission for Information Technology and Civil Liberties), MELCHIOR stores the information of its clients in accordance with the prevailing regulatory conditions.
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4.5 In accordance with the provisions of the law of January 6, 1978 relating to information technology, files, and freedoms, clients have the right to access, rectify, and delete information concerning them stored by MELCHIOR.
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V. Defamation
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5.1 In accordance with the provisions of the law of July 29, 1881 relating to freedom of the press, MELCHIOR reserves the right to take legal action against any author of defamatory or injurious comments concerning its organization or any of its clients.
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5.2 In this regard, any allegation or accusation likely to harm the honor or consideration of MELCHIOR or any of its employees, whether made directly or reproduced, is subject to prosecution.
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VI. Disputes and Applicable Law
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6.1 The laws applicable to these General Terms and Conditions and to any relationship between MELCHIOR and its clients are French laws.
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6.2 In the event of a breach of the General Terms and Conditions, the client shall be held responsible.
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6.3 In the event of a dispute between MELCHIOR and the client, the client must first contact MELCHIOR in order to find an amicable solution.
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6.4 In the absence of an amicable solution, the dispute, regardless of its nature or cause, shall be submitted to the French courts.
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Contact Us
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All questions, comments, and requests regarding these General Terms and Conditions must be sent by email to the following address: contact@melchiorcollection.com